Privacy policy

Last updated: October 3, 2026

RowzX converts bank statements and invoices into spreadsheets. This policy explains what we collect when you use rowzx.com, the RowzX workspace and API, why, who helps us process it, how long we keep it and what you can ask us to do with it. It should be read together with our Terms of Service. Questions go to support@rowzx.com.

RowzX is the controller of the personal data described here. By using the service you acknowledge this policy; where the law requires your consent, such as for analytics cookies, we ask for it separately.

Your documents

The files you upload and the files we produce from them are yours. They are processed automatically, protected in transit and in storage, and permanently deleted within 24 hours of upload.

What we collect

Account details — your email address, username and a hashed password; with Google sign-in, your name and email address from Google instead of a password.
Trial use — if you try the converter without an account, a temporary session that contains no personal details.
Usage and billing — your page balance, plan, conversion history (file names, page counts, status) and, if you pay, a customer reference from our payment processor. Card details go to the payment processor and never reach our servers.
Advertising — if you came to us from an advert, which advert it was, so we can tell which advertising works.
Support messages — what you write in the chat or the feedback form, and your email address if you give it.
Log data — IP address, browser type, pages visited and the time of each request, used to keep the service secure, stop abuse and fix errors.

Why we use it

To provide the service you asked for: convert your files, keep your account, count your pages.
To take payment and keep the records the law requires.
To keep the service secure and working, and to fix errors.
To send the emails the service needs: address confirmation, password reset, payment notices. No marketing email without your agreement.
To measure the site and our adverts, as described under Cookies below.
To answer your questions and improve the service based on what users ask for.
To prevent fraud and abuse of free pages, and to meet our legal obligations.

Legal bases

Where data protection law such as the GDPR applies, we rely on:

Contract — to provide the service you signed up for, convert your files and take payment.
Legitimate interests — to keep the service secure, prevent abuse and improve it, in ways you would reasonably expect.
Legal obligation — to keep tax and accounting records.
Consent — for analytics and advertising cookies where the law requires it, such as in the EU, the UK and Switzerland. You can withdraw it at any time.

What we do not do

We do not sell or rent your personal data or your documents.
We do not use the contents of your documents for advertising.
We do not use your documents to train AI models.

Service providers

We share data only with service providers that help us run RowzX — hosting and storage, document processing, payments, email delivery, security and analytics — and only as far as each needs it for its task. They act on our instructions under contract and may not use your data for their own purposes. Some of them are located outside your country; where that happens, we rely on standard contractual safeguards. We may also disclose data where the law requires it.

How long we keep it

Documents and converted files — deleted within 24 hours of upload.
Trial sessions — deleted within a few days unless you create an account.
Account data — while your account exists; deleted when you ask us to close it.
Payment records — as long as tax and accounting law requires.
Log data — a limited period, then deleted.

Your rights

Depending on where you live, you have the right to:

Access — get a copy of the personal data we hold about you.
Correction — have inaccurate or incomplete data fixed.
Deletion — have your account and personal data erased, except records we must keep by law.
Restriction and objection — ask us to limit or stop a particular use of your data.
Portability — receive your data in a common machine-readable format.
Withdraw consent or opt out — at any time from Cookie settings, without affecting what was done before.

Write to support@rowzx.com from the address on your account; we answer within 30 days and do not charge for it. We may need to confirm your identity first. You may also complain to the data protection authority where you live.

California residents

Under the CCPA you may ask what personal information we have collected about you and how it is used, ask us to delete it and ask us not to sell or share it. We do not sell personal information, and we will not treat you differently for using these rights. Requests go to the same address.

Security

We use industry-standard measures to protect your data. No system is perfectly secure, but we work to keep your data safe and to act quickly if something goes wrong.

Children

RowzX is a business tool and is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

Links to other sites

Our site may link to websites we do not run, such as payment pages or partner sites. Their own privacy policies apply there, and we are not responsible for how they handle your data.

Cookies

We use cookies and similar browser storage to keep you signed in, keep the site secure and remember your settings. The site cannot work without them.

We also use analytics and advertising cookies, including Google Analytics and Google Ads, to understand how the site is used and which adverts work. In the EU, the UK and Switzerland they are used only after you consent; elsewhere they are on unless you turn them off. Google may use its own cookies under its own privacy policy, which we do not control. Where consent is required you can accept or decline them in the banner; everywhere you can change your choice at any time from Cookie settings at the bottom of any page. You can also block or delete cookies in your browser; if you block the necessary ones, sign-in will not work.

Changes

If we change this policy, the date at the top changes with it, and if the change matters to how your data is used, we tell account holders by email before it takes effect.